Warranty Policy

All Lovi Smart Homes products come with a comprehensive 1-year (12 months) warranty from the date of purchase.

Our warranty covers defects in materials and workmanship under normal use:

• Hardware malfunctions and component failures
• Electrical defects arising from normal use
• Software and firmware issues
• Connectivity problems within specified range
• Manufacturing defects discovered within warranty period

The warranty does not cover:

• Physical damage from drops, impacts, or accidents
• Water damage (unless device is rated as water-resistant)
• Damage from unauthorized modifications or repairs
• Normal wear and tear (e.g., batteries, cosmetic damage)
• Damage from power surges or improper electrical installation
• Loss or theft of the device
• Damage from natural disasters

To make a warranty claim, follow these steps:

1. Contact Support: Email [email protected] or call our support line
2. Provide Details: Order number, product model, purchase date, and issue description
3. Troubleshoot: Our support team will attempt to resolve the issue remotely first
4. Repair or Replace: If remote resolution fails, we'll arrange for repair or replacement
5. Resolution Timeline: Most claims are resolved within 7-14 business days

• Lovi provides free return shipping for warranty claims
• We'll send a prepaid shipping label via email
• Pack the device securely with all original accessories
• Include the warranty claim number on the package
• Track your return using the provided tracking number

• Minor issues: Repaired and returned within 7 business days
• Major defects: Replaced with equivalent or better model
• If exact model unavailable: Replacement with next equivalent model
• Repaired/replaced devices carry remaining original warranty period

For warranty-related questions or claims, contact us:

• Email: [email protected]
• Phone: 9703092566 (Available 9 AM - 6 PM IST)
• Chat: Available through our website and mobile app