1. Acceptance of Terms

By accessing or using Lovi's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Provided

Lovi provides the following services:

Smart home device sales and distribution
Device management and control platform
Customer support and troubleshooting
Firmware updates and device monitoring
E-commerce platform for smart home products

3. User Responsibilities

As a user of Lovi services, you agree to:

Provide accurate and complete information during registration
Maintain the security of your account credentials
Use devices and services in compliance with applicable laws
Not attempt to reverse engineer or tamper with our devices
Report any security vulnerabilities or bugs responsibly
Not use our services for illegal or unauthorized purposes

4. Payment and Billing

All prices are in Indian Rupees (INR) unless otherwise specified
Payment must be made at the time of purchase
We accept Credit/Debit Cards, UPI, and Net Banking
Free shipping is available on orders above ₹500
Shipping charges of ₹200 apply to orders below ₹500
18% GST is included in the total price
Refunds are processed within 7-10 business days

5. Shipping and Delivery

We deliver to all addresses across India
Estimated delivery time is 5-7 business days for most locations
Delivery to remote areas may take additional time
You will receive tracking information via email and SMS
Delivery attempts will be made 3 times before package return

6. Returns and Refunds

Return window: 30 days from delivery date
Products must be in original condition with all accessories
Return shipping is free for defective products
For non-defective returns, return shipping may be deducted from refund
Refunds are processed to the original payment method
Custom orders and final sale items are non-returnable

7. Intellectual Property

All content, including text, graphics, logos, and software, is the property of Lovi and protected by copyright laws. You may not reproduce, distribute, or create derivative works without explicit permission.

8. Limitation of Liability

Lovi shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our services. Our total liability shall not exceed the amount you paid for the specific product or service.

9. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of services after changes constitutes acceptance of the new terms.

10. Contact Information

For questions about these terms, contact us at:

Email: [email protected]
Phone: +91 XXXXX XXXXX
Address: Lovi Smart Home, Andhra Pradesh, India