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Privacy Policy

Your privacy is our priority. Last updated: December 2024

Information We Collect

We collect information you provide directly, including:

  • Account Information: Name, email, phone number, profile picture
  • Device Information: Smart devices registered to your account, usage patterns
  • Order Information: Purchase history, shipping addresses, payment methods
  • Preferences: Theme settings, notification preferences, language choices

How We Process Your Data

At Lovi, we prioritize local processing. Here's what this means:

  • Smart home device commands are processed locally whenever possible
  • Your voice commands and device interactions are not sent to external servers unnecessarily
  • We use local hubs and on-device intelligence for faster response times
  • Only essential data is synchronized to the cloud for backup and remote access

How We Use Your Information

We use your information to:

  • Provide and improve our smart home services
  • Process orders and deliver products
  • Send notifications about device updates and security alerts
  • Offer personalized product recommendations
  • Provide customer support and troubleshooting assistance

Payment Security

Your payment security is important to us:

  • All payments are processed through secure and trusted payment gateways
  • Lovi Smart Homes does not store your card or banking details

Cookies

Our website may use cookies to:

  • Improve user experience
  • Track website performance

You can disable cookies through your browser settings.

Data Security

We implement industry-standard security measures:

  • End-to-end encryption for data transmission
  • Secure Firebase Realtime Database with role-based access
  • Regular security audits and updates
  • Two-factor authentication option for account protection

Your Rights

You have the right to:

  • Access your personal data anytime
  • Request deletion of your account and associated data
  • Opt-out of marketing communications
  • Export your data in a machine-readable format
  • Withdraw consent for data processing

Contact Us

If you have questions about our privacy practices, please contact us: