Privacy Policy

We collect information you provide directly, including:

• Account Information: Name, email, phone number, profile picture
• Device Information: Smart devices registered to your account, usage patterns
• Order Information: Purchase history, shipping addresses, payment methods
• Preferences: Theme settings, notification preferences, language choices

At Lovi, we prioritize local processing. Here's what this means:

• Smart home device commands are processed locally whenever possible
• Your voice commands and device interactions are not sent to external servers unnecessarily
• We use local hubs and on-device intelligence for faster response times
• Only essential data is synchronized to the cloud for backup and remote access

We use your information to:

• Provide and improve our smart home services
• Process orders and deliver products
• Send notifications about device updates and security alerts
• Offer personalized product recommendations
• Provide customer support and troubleshooting assistance

Your payment security is important to us:

• All payments are processed through secure and trusted payment gateways
• Lovi Smart Homes does not store your card or banking details

Our website may use cookies to:

• Improve user experience
• Track website performance

You can disable cookies through your browser settings.

We implement industry-standard security measures:

• End-to-end encryption for data transmission
• Secure Firebase Realtime Database with role-based access
• Regular security audits and updates
• Two-factor authentication option for account protection

You have the right to:

• Access your personal data anytime
• Request deletion of your account and associated data
• Opt-out of marketing communications
• Export your data in a machine-readable format
• Withdraw consent for data processing

If you have questions about our privacy practices, please contact us:

• Email: [email protected]
• Address: Lovi Smart Homes , Andhra Pradesh, India