Refund & Cancellation Policy

We understand that plans can change. You can cancel your order under the following conditions:

• Before Shipping: Orders can be cancelled for a full refund only before they have been shipped.
• After Shipping: Once an order has been handed over to our delivery partner (shipped), it cannot be cancelled.
• How to Cancel: To initiate a cancellation, please contact our support team immediately at [email protected] with your order number.

At Lovi, we strive to provide the highest quality smart home products. Please note our return policy:

• All Sales are Final: We do not accept returns or offer refunds once a product has been shipped to the customer.
• Change of Mind: We do not provide refunds or replacements for change of mind, wrong product selection by the customer, minor variations in display or design, or claims without proper proof.
• Verification: We encourage customers to review their order carefully before completing the purchase to ensure all items are correct.

For valid cancellations made before the order is shipped:

• Approval: Once your cancellation request is approved, the refund will be initiated.
• Method: The refund will be processed to the original method of payment (Credit/Debit Card, UPI, or Net Banking).
• Timeline: Refunds typically take 7-10 business days to reflect in your account, depending on your bank or card issuer.

Your satisfaction and the performance of our products are important to us:

• Warranty Coverage: In the rare event that you receive a defective or damaged product, it is covered under our Warranty Policy.
• Replacement: We will arrange for a repair or replacement of any product found to have manufacturing defects within the warranty period.
• Reporting: Please report any physical damage or defects discovered upon delivery within 48 hours to our support team.

For any questions regarding your order, cancellation, or technical support, please reach out to us:

• Email: [email protected]
• Address: Lovi Smart Homes , Andhra Pradesh, India